Where did you buy your Lumos Helmet?

If you purchased your helmet on Amazon, but not with Lumos or Lumen Labs as the seller, you should select ‘Others’ as the option.

If you purchased your helmet on Kickstarter or Indiegogo, you should select ‘Others’ as the option.

Please input your email

Choose your helmet type

Please verify which helmet you have over here

When did you receive the helmet?

What is the order number?

You can find the order number in the confirmation email sent.

You will have to fill in the last name as mentioned in your order at the billing address. Your order number and last name should match to be able to proceed.

How do I find my order number and matching last name?

Please type in the Serial Number inside the helmet

You can find the S/N on the white sticker in your helmet

How do I find the serial number?

More than one helmet? Click "+" below to add more helmets.

Please type in the your Product Code inside the helmet

You can find the Product Code on the black sticker in your helmet

How do I find the Product Code?

Please type in the Manufactured Date & Lot number inside the helmet

You can find the Manufactured Date & Lot number on the black sticker in your helmet

How do I find the Manufactured Date & Lot number?

More than one helmet? Click "+" below to add more helmets.

Please input your email

Please input your name

Choose your helmet type

Please verify which helmet you have over here

When did you receive the helmet?

What is the order number?

You can find the order number in the confirmation email sent.

You will have to fill in the Purchase Date as shown in your confirmation email as well. Your order number and Purchase Date should match to be able to proceed.

Please type in the Serial Number inside the helmet

You can find the S/N on the white sticker in your helmet

How do I find the serial number?

More than one helmet? Click "+" below to add more helmets.

Please type in the your Product Code inside the helmet

You can find the Product Code on the black sticker in your helmet

How do I find the Product Code?

Please type in the Manufactured Date & Lot number inside the helmet

You can find the Manufactured Date & Lot number on the black sticker in your helmet

How do I find the Manufacturer Date & Lot number?

More than one helmet? Click "+" below to add more helmets.

Please input your email

Choose your helmet type

Please verify which helmet you have over here

When did you buy the helmet?

For Kickstarter or Indiegogo backers: When was your helmet delivered?

Which store did you buy it from?

For example: Apple Store Washington, Sports by Sager on Amazon, or Antrieb Berlin

Please type in the Serial Number inside the helmet

You can find the S/N on the white sticker in your helmet

How do I find the serial number?

More than one helmet? Click "+" below to add more helmets.

Please type in the your Product Code inside the helmet

You can find the Product Code on the black sticker in your helmet

How do I find the Product Code?

Please type in the Manufactured Date & Lot number inside the helmet

You can find the Manufactured Date & Lot number on the black sticker in your helmet

How do I find the Manufactured Date & Lot number?

More than one helmet? Click "+" below to add more helmets.

Please upload your receipt

Please make sure that your receipt clearly shows the purchase of your Lumos Helmet, as well as the name of the store and date of purchase.

We accept JPEG, PDF, and PNG file. (Max size: 2 MB)

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If you ever have any issues with your helmet, feel free to check our warranty policy here or email us at support@lumoshelmet.co. Someone from our team will get back to you as soon as we can.

Ride safe!